FAQ

FREQUENTLY ASKED QUESTIONS

 

How do I track my order?

a

Do I pay for shipping?

a

When will I receive my mattress? 

a

Can I schedule a shipping time?

a

Do you guys offer express delivery? 

a

How do I start a return or an exchange?

a

How do I schedule my return?

Will my money be refunded?

Can I change the mattress I purchase for a different one?

a

Do I have to pay for returns?

a

For how long can I try my mattress?

What if I don't like my mattress after the trial period?

In what conditions should I keep the mattress during the trial period? 

a

Do I have to put a mattress protector on it?

What payment methods do you accept? 

a

Can I use financing? 

a

How do I use a coupon? 

a

Are there any fees? 

a

How do I pay using Affirm? 

Does the foam smell?

a

How long will it take for my mattress to fully expand?

a

Are the mattresses toxic? 

a

Where are the mattresses made?

a

Can I place my mattress on the floor?

a

How do I know which mattress is best for me?

a

What mattress sizes you make? 

a

What certifications Newport mattresses have? 

a

How much weight can the mattresses hold? 

a

Do I need to flip the bed? 

a

How often should I replace my mattress? 

a

Will the mattress heel my back pain? 

 a